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Support Forum : Contact Information : Bug Reports
Location / Home / Support / Contact Information  General Support Information
If you are experiencing trouble or have questions, first, please check any README file that came with the software and available documentation to see if these answer your questions. You can also log bug reports and enhancement requests through our online Mantis system available at http://www.thekompany.com/support/bugs.php3. If you are having trouble with a software demo, then please email demo-support@thekompany.com.
Our commercial support options are intended for people that require assured response time, we do not expect people to pay for support with installation problems or even pay for support, this is simply to guarantee turn around time. You can email to info@thekompany.com if you need help getting started and the documentation doesn't have your answer. You should also have a mail list available to you that is related to your product, that is the best forum for informal support. By informal this means that other customers might answer your question, and we will make our best effort to answer your question in a timely fashion.
Product support
theKompany.com is offering support contracts for all its products. As part of your support contract you will receive 24 hour turn around on your initial request.
Our support services are broken into two categories, developer tools and desktop applications. For each category there is one of three support tiers, Per Incident, Personal Annual and Corporate Annual.
As an introductory offer, the Personal Annual support contract for desktop applications is being offered at half price and will include any and all products that come out in this category even if they are released after you purchase your contract. Pricing is as follows:
- Per Incident $15 USD
- Personal Annual $99 USD for Developer Tools
- Personal Annual $49.95 USD for Desktop Applications
- Corporate Annual $3,000 USD which includes up to 10 registered users
You can purchase support with any of our supported Credit Cards, a personal check, a money order, electronic wire, bank draft or Purchase Order. All forms of payment subject to funds clearing before the contract is activated, Credit Cards contracts are approved immediately.
Bug reports
To find out how to send us a bug report for any theKompany.com software, see the Bug Reports page in this section.
Contact information
If you want to know further details about our support programs you can contact us as follows:
Telephone: +1 (949) 713-3276
Fax: +1 (949) 713-4846
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